Terms and Conditions

 

Services Rendered

The Applicant has requested to uptake the services provided by SWIFT PASS PTE LTD (UEN: 202242088K) the “Service Provider” as specified in the Services annexed.

  1. Refer to Annex A for the Services provided.

Definitions and Interpretations

Unless the context otherwise requires, the following words and expressions shall have the following meanings in this Agreement:

“Agreement” this Agreement including the Schedule; 

“Confidential Information” all information or data of a confidential or proprietary nature disclosed to or received by the Service Provider from the Client in the course of performing the obligations under this Agreement and all information and data which is labeled or designated as as confidential or proprietary, relating to the products, services, business or proposed business, finances, transactions, staff and affairs of the Service Provider. Refer to “Privacy Policy”. 

Contractual Period

The Applicant has requested to uptake the services provided by the Service Provider as specified in the Services annexed. This Engagement is valid for a period of Twelve (12) Months.

Singpass Authorisation

The Applicant authorizes the Service Provider to access his/her SingPass account for the purpose of e-PR submission. The authorization form will be provided to the Applicant during handover for your endorsement.

Document Confidentiality

All documents and templates provided by the Service Provider are only for the Applicant’s own personal use and should not be distributed.

Provision of services

During the Engagement, the Service provider will endeavor to and is committed to ensuring service excellence in handling PR application and render all necessary assistance and advice to the Client to put up the best cast forward towards achieving a successful application. 

The Service Provider shall provide the services described, refer to Annex A. 

This Agreement includes additional consultation sessions with our consultants, through reaching out in the portal platform. 

The Service Provider reserves the right to reschedule the session(s) to a later date in the event of any canceled or rescheduled appointments (whether the 48 hours’ notice has been given or otherwise) or in the event that the client does not turn up for the scheduled session.

The Service Provider shall submit the application to the authorities within two (2) working days of the completion of the final handover of documents.

The Service provider will as soon as reasonably practicable notify the Client if, for any reason and at any time during the Engagement,is unable to provide the Services under this Agreement. In such event, the Client agrees that the Service Provider shall only be liable to refund all deposits, fees or expenses already paid by the client to the Service Provider and that the client shall not be entitled to claim against the Service Provider and that the client shall not be entitled to claim against the Service Provider for any losses, damages, expenses, claims, whether directly or indirectly incurred or suffered as a consequence of this clause.  

Late Submission of Documents

In the case of late submission of documents to us, we reserve the right to reschedule your PR e-submission to a later date, depending on the existing work queue. If the PR e-submission has to be rescheduled past the contractual period, a reinstatement fee of SGD $100 will apply. 

Exclusion of Liability

The Service Provider will not be responsible for:

  1. incomplete forms, documents and/or details, during the e-PR submission with ICA arising from the Applicant’s negligence (e.g. non-response to email reminders of full submission details and list of documents). 
  2. any misrepresentation of information to ICA resulting in false and incorrect documentation submitted. All information provided must be authentic and accurate to the best of the client's knowledge. 
  3. Any fees, expenses, penalties or fines which may be imposed by the authorities on the Client as a result of clauses of (“Exclusions of Liability” (1)(2) above).

  4. any loss of original documents throughout the duration of the application. Unless stated otherwise or requested by the client, the Service Provider shall not keep any client's original documents
  5. rejection arising from the Applicant's non-compliance with the advisor's instructions and/or directions during the application process.

Obligations Of The Client

The Client shall and undertakes as follows:- 

  1. To cooperate fully with the Service Provider in all matter relating to the Services; 
  2. To provide true, accurate and authentic information and documents to the Service Provider;
  3. To authorise and provide the Service Provider, access to the Client’s SingPass account solely for the purpose of e-PR submissions and provide other information, records and other materials as the Service Provider to provide the Services;
  4. To inform the Service Provider of any cancellation or rescheduling of any scheduled appointment not later than 48 hours prior to the appointment date;
  5. Not at any time, without the Service Provider’s consent, publish or disclose, or allow to be published or disclosed, any documents and advice by the Service Providers in relation to the Services.

Official Notarisation

The Client has been advised and understands the ICa requires all relevant supporting documents for the application(if not in the English language) to be accompanied by an official translation in the English language. Further, such translated documents may also require to be legalised / notarised before being accepted by ICA.

All Mandatory Documents that are not in English must be translated by an official translator. All translations that are not by the respective official Embassy, government authorities or Notary Public in Singapore will be invalid and require official notarisation by a Notary Public in Singapore only. The Applicant may also approach their respective Embassy to obtain translated documents/endorsed or attested documents/notary services/panel of approved Translators (subject to Embassy).

Full Discretionary Outcome

The Service Provider will put together the best case for the Applicant’s submission to ICA. The Applicant understands that the final outcome is at the full discretion of ICA on behalf of the Singapore Government.

Termination

The Service Provider may, by written notice to the Client and at any time, terminate this Agreement with immediate effect without liability to pay any compensation, costs, expenses or damages if:

  1. The Client commits any serious or repeated breach or non-observance of any of the terms of conditions of this Agreement, and for the avoidance of doubt, a failure to pay the Fee or any part of the Fee on the due date will be treated as a serious breach under this Agreement; or 
  2. The Client commits an act of fraud or dishonesty, or acts in any manner which in the reasonable opinion of the Service Provider brings, or is likely to bring, the Service Provider into disrepute. 

The Client may, by written notice to the Service Provider and at any time, terminate this Agreement with immediate effect with no further obligation to make any further payment to the Service Provider (other than in respect of amounts accrued prior to the Termination Date) if:

  1. The Service Provider commits any serious or repeated breach or non-observance of any of the terms or conditions of this Agreement; or
  2. The Service Provider makes a resolution for its winding up, makes an arrangement or composition with its creditors or makes an application to a court of competent jurisdiction for protection from its creditors or an administration or winding up order is made or an administrator or receiver is appointed in relation to the Service Provider. 

Neither party will be in breach of this Agreement if there is any total or partial failure of performance due to any act of God, fire, act of government or state, war, civil commotion, labor disputes or whatever nature and any other reason beyond the control of either patty (each a Force Majeure Event).

Annex A

 

 

Terms of Payment

Payment method: Cash / Wire / Paynow

              For Wire Transfer:

              Beneficiary name:      Swift Pass Pte Ltd

              Account number:       374-324-892-7

              Address:                    80 Raffles Place, UOB Plaza, Singapore 048624

     

             Swift Code:                UOVBSGSG

             UEN No.:                202242088K



 

Privacy Policy

 

DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis which [Swift Pass Pte Ltd] (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

  1. As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified:

(a) from that data; or (b) from that data and other information to which we have or are likely to have access.

  1. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
  2. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

  1. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
  2. We may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any other purposes for which you have provided the information;

(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(j) any other incidental business purposes related to or in connection with the above.

  1. We may disclose your personal data:

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.

  1. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

WITHDRAWING YOUR CONSENT

  1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email.
  2. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
  3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
  4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

  1. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing.
  2. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  3. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

  1. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
  2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

RETENTION OF PERSONAL DATA

  1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

EFFECT OF NOTICE AND CHANGES TO NOTICE

  1. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
  2. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: [1 December2022]

Last updated: [1 December 2022]